![portal 2 game stop portal 2 game stop](https://picon.ngfiles.com/732000/flash_732554_largest_crop.jpg)
The system, which is called “Level Up,” motivates our associates to stay current with corporate policies, operations procedures, and game-related information so that we can continue to have the best-informed employees in the industry.Īlthough the portal was the initial catalyst for adopting Microsoft cloud-based technologies, bringing our store associates into the company’s online environment presents all sorts of other opportunities, such as sharing best practices and game reviews among stores via Yammer social networking. Most of our store associates are gamers themselves, so we built “game-ified” training modules into our portal and give associates incentives to tackle each module. We’re also transforming the way that we handle employee training. It’s now easy for all these “web-only users” to quickly glean valuable information and feel assured that they have what they need to know every day. We post images and videos about new products, store promotions, and other information to the retail portal and every store employee-managers and associates alike-accesses the portal through the stores’ point-of-sale terminals to get up-to-the-minute information. Because our sales associates had no direct access to company email, they had no way of knowing if they’d heard the latest and greatest information, which affected their confidence in the accuracy of the knowledge that they shared with customers.īut now that we’ve implemented a new retail portal that runs on Microsoft Office 365, we’re radically changing the way that we communicate with our store managers and associates. We had to send store managers lengthy emails that were chock-full of information and ask them to disseminate it among store associates, who don’t sit at desks with computers like so many other workers do. That includes customer service-I need to make sure that all our store associates not only know everything that they should about our products and promotions but also that they feel like part of the larger GameStop team. We’re a rapidly growing Fortune 500 and S&P 500 company with more than 6,000 stores, and we need all our stores to reflect our brand and uphold our high level of service.Īs VP of Store Operations, I face the challenge of maintaining consistency across all our locations, from the products on the shelves to the look of the stores. Despite that focus on fun, it’s important to remember that we run a serious business. Walk into any GameStop store and you’ll see equally enthusiastic customers and employees comparing scores, evaluating devices, and discussing new virtual worlds.
![portal 2 game stop portal 2 game stop](https://i.ytimg.com/vi/G7WFvnIBWiY/maxresdefault.jpg)
Today’s post was written by Jason Cochran, vice president of Store Operations at GameStopĪt GameStop, we’re all about giving players the video games and devices that they need to have fun.